Refund policy

Return & Refund Policy

At IsBlue, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement if:

The product arrives damaged or defective.
You receive a different product from the one you ordered.
Your order is missing an item or part.
The product has a manufacturing defect that affects its normal use.

To be eligible, the product must generally be unused and in its original condition and packaging, along with any accessories, manuals, tags, or other items supplied with it.

2. Return Request Period

You must contact us within 7 days of receiving your order if you believe your product is damaged, defective, incorrect, or incomplete.

Requests submitted after 7 days may not be accepted.

3. How to Request a Return

To request a return or replacement, contact our customer support with:

Your order number
Your name and contact details
A description of the issue
Clear photos of the product and packaging
A short video showing the issue, if applicable

Our team will review your request and let you know whether it qualifies for a return, replacement, or refund.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request photographs or a video to verify the issue. If the issue is confirmed and your request is approved, we may offer:

A replacement product, subject to availability; or
A refund of the eligible purchase amount.

5. Wrong or Missing Product

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or refund for the affected item.

6. Products That Cannot Be Returned

Returns may not be accepted for products that:

Have been used, damaged, altered, or modified by the customer.
Are returned without their original packaging or included accessories where these are required for verification.
Have been damaged due to improper use, negligence, accidents, or normal wear and tear.
Are returned after the applicable return period.
Cannot be verified as being purchased from IsBlue.

Certain products may also be subject to additional return restrictions due to their nature.